Professional Services

A Full Suite of Services to Support Our Solutions

 

 

 

 

 

Professional Services

A Full Suite of Services to Support Our Solutions

You have made the decision to invest in your company’s success and your employees’.

But no solution has the exact features you need. From custom configurations to onboarding and customer support, CABEM has the professional service to help ensure your success. Check out our Professional Services FAQs to learn more.

Contact us today to get started.

Onboarding

Our technical team will set up your instance, hosted in the cloud or on-premise. We can help map your existing organization to the groups and tasks within our system, allowing you to automatically assign trainings and other criteria to any location, department, or special project.

The onboarding process includes implementation and rollout planning. This is where we map your existing organization to the groups and tasks within our system. This can include org charts, forms, qual card analysis, and any other supplemental documents needed.

The team will configure your system, load content, onboard users, and train admin. Examples include user guides, Explainer Videos, and the creation of unique documents if needed.

Competency Modeling

If you have training content but do not have competency models built yet, we can connect you with our consultant team to understand your business and help create models for you. To define your competency framework we use a process that involves defining the teams and roles in your organization. Next we determine any cultural competencies, and finally, competencies for each established role and team.

Content Generation and Management

We can pull in content directly from content libraries, integrate with your existing LMS, you can build your own content within the system, or all three! We can also assist in digitizing hard copy content.

Software Implementation Services

Our customer support team will work with you every step of the way to help you set up the product and use it without interrupting your day to day. First we will set up the new instance, add customer branding, and create any integrations needed. Next we will load the training content, users, and recreate the organizational structure within the system including locations, departments, teams, and roles.

Custom Development Services

For over 18 years we have been creating custom software products for a variety of needs. We can easily create custom add-ons to your unique Competency Manager instance if you have additional requirements not solved by the out of the box solution. Examples may include white labeling, extending existing functionality, new modules, or custom reporting.

We have done this for many of our existing clients including Harvard Medical School, Mill Steel, and others. To learn more about our custom capabilities, see our custom development page.

Training and Support

Our customer support team will work with you every step of the way to help you set up the product and use it without interrupting your day to day. First we will set up the new instance, add customer branding, and create any integrations needed. Next we will load the training content, users, and recreate the organizational structure within the system including locations, departments, teams, and roles.

Professional Services FAQ

What are CABEM Professional Services?

CABEM Professional Services help organizations plan, implement, optimize, and support mission-critical software and compliance programs. We work as a partner — helping you clarify requirements, improve workflows, reduce risk, and ensure solutions are adopted and delivering measurable results. Whether you’re implementing a CABEM product, modernizing a legacy system, or improving audit readiness, our services are built to support outcomes — not just deliverables.

What types of services does CABEM provide?

CABEM provides services across strategy, implementation, optimization, and ongoing support. This can include discovery and requirements definition, content development, workflow and process design, configuration, integration support, reporting, change management, user training, and long-term improvement. The focus is always on helping organizations operate smarter, faster, and more securely — especially in regulated environments.

How do your services differ from traditional consulting?

Traditional consulting often ends with recommendations. CABEM Professional Services are built for execution and accountability. We don’t just advise — we partner with your team to implement solutions, support adoption, and ensure the approach works in real operational environments. Because CABEM also builds and supports software, we can help you bridge the gap between business needs and technology in a way that is practical, secure, and sustainable.

Do we need Professional Services to use CABEM products?

Our implementation process begins with discovery: understanding goals, workflows, compliance requirements, and success metrics. From there, we configure the solution, validate requirements, support user training, and help establish consistent operational processes. Many organizations start with a phased rollout — a single department, facility, or program — then expand as adoption grows. The goal is to deliver results quickly while building a strong foundation for scale.

How do you support change management and adoption?

CABEM helps organizations drive adoption through clear workflows, practical training, and structured rollout plans. We help teams define ownership, expectations, and reporting so the solution becomes part of everyday work — not an extra administrative burden. We also support leadership visibility and communication so teams understand why the change matters and how it improves operations.

Can CABEM Professional Services support audit readiness and compliance programs?

Yes. Many organizations engage CABEM to strengthen audit readiness, improve documentation and evidence tracking, and build repeatable processes that reduce compliance risk. We help ensure records are defensible, reporting is clear, and readiness is sustainable — not dependent on last-minute scrambling. This is especially valuable in regulated industries where audits and operational trust are critical.

Can CABEM help with integrations and modernization projects?

Yes. Professional Services can support integration planning, workflow mapping, and system modernization efforts — often in collaboration with CABEM’s development team. If your organization needs custom integrations, data migration, or modernization of legacy tools, CABEM can help define the right approach and support implementation so outcomes are achieved without unnecessary complexity.

What does ongoing support look like after go-live?

CABEM can provide ongoing support to help teams maintain performance, refine workflows, optimize reporting, and adapt as regulations or operational needs change. Some clients engage CABEM for periodic check-ins and optimization, while others leverage ongoing support for continuous improvement. The goal is long-term success — not just launch.

How do we get started with CABEM Professional Services?

Getting started begins with a short conversation about your goals — whether it’s implementing a CABEM product, strengthening compliance processes, modernizing systems, or improving operational efficiency. From there, CABEM will recommend a practical approach, scope, and timeline that support measurable results while minimizing disruption to your teams.

Headquarters

2000 Commonwealth Avenue
Suite #215
Auburndale, MA 02466

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Lexington, KY 40509

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