CABEM designed built and delivered an admin tool to assist a large-scale Call Center Initiative. Developed for an undisclosed client, this tool helps the Administrators perform a number of call center tasks like tracking incoming customer support requests and assigning call center representatives. As part of this process, the call center representative can access configurable online question and answer resources to facilitate prompt and accurate customer problem resolution. To further support this Call Center initiative, CABEM prepared and delivered training manuals and videos, and provided training to the call center champion.
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