As part of National Technical Services (NTS) LabInsight offerings, live tests are filmed real time for desktop viewing by program participants and NTS clients. Incidents of delayed and blurred videos while viewing tests live were increasingly causing problems for NTS program managers. Assessing the dilemma holistically, CABEM provided an in depth analysis, considering the uniqueness of different NTS facilities, resources and processes nationwide. CABEM proposed the right mix of technology and process consultation, resolving the problems by implementing H264 compression protocol and upgrading specifications and processes for NTS networks and cameras. CABEM’s efforts resulted in vastly improved refresh rates and video quality for this important customer facing program.